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Mary
Lee
Vice President, Customer Success
Global Relay
Mary, now VP, Customer Success at Global Relay, is an experienced customer success executive and coach with a demonstrated history of working in digital marketing, SaaS, and professional services. Mary graduated from UC Berkeley Haas School of Business with a MBA (focus on Marketing and Real Estate Development) and Duke University (Economics and Public Policy double major).
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17 September 2025 09:45 - 10:15
From retention to revenue expansion: Unlocking new revenue opportunities with CS
Customer Success is often viewed solely as a retention tool, but its impact on the revenue team goes far beyond just keeping customers. This presentation uncovers how CS can actively contribute to expansion revenue and overall business acceleration. We’ll dive into practical strategies for empowering CS to align goals across sales and success teams, and leverage customer insights to unlock new revenue opportunities. Discover how CS can become a proactive revenue partner driving growth at every stage of the customer lifecycle.