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Medha
Rangnekar
Senior Director, Customer Success
Thales Cybersecurity
Medha is a global Customer Success leader with more than 25 years of experience across engineering, enterprise software, cybersecurity, and customer-facing leadership. Beginning her career in software engineering, she developed deep technical expertise in designing, delivering, and scaling complex technology solutions before transitioning into leadership roles focused on customer outcomes. Medha has led global Customer Success organisations across enterprise portfolios, driving adoption, retention, and growth through data-driven, value-focused strategies. She is recognised for aligning Customer Success with business objectives, building high-performing teams, and fostering strong cross-functional partnerships across Sales, Product, Services, and Support to deliver measurable customer and business impact.
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23 September 2026 14:00 - 14:45
Panel | What CS skills will survive automation by 2030?
As automation reshapes Customer Success, a critical question emerges: which skills will still matter by 2030? This panel examines the evolving skillset of Customer Success professionals in a world where AI handles more of the operational and analytical workload. Panelists will explore future career durability in CS, the capabilities that remain uniquely human, and whether tomorrow’s CSMs will need deeper technical fluency to stay effective. The discussion will also challenge the boundaries of the role itself, questioning whether Customer Success is converging into a hybrid of RevOps, consulting, and AI oversight. Key themes include future career durability, uniquely human skills, the role of technical depth, and the evolving identity of Customer Success in an AI-driven operating model.