As companies move upmarket, post-sales teams are often asked to scale faster, support more complexity, and deliver stronger customer outcomes without losing what made them effective in the first place. In this session, Miguel Montoya, Director, Customer Success at Webflow, will share practical lessons from scaling post-sales in high-growth environments, including what changes, what stays constant, and how leaders can set their teams up for success as enterprise demands increase. Key takeaways: - What changes for post-sales teams when a company moves upmarket - Common scaling challenges in fast-growth and enterprise-focused environments - What parts of the post-sales playbook are tried and true, and what needs to evolve - How to structure teams and approaches for success as complexity increases If you’re moving upmarket, your post-sales strategy can’t stay where it is.