As your company grows, your support strategy has to grow with it. But how do you keep things efficient, personal, and effective along the way? In this panel, three leaders in customer support with proven track records in scaling support teams will share real stories and lessons learned from transforming scrappy start-ups to structured support operations. They'll discuss what changes to tools, team dynamics, and customer expectations are necessary to aid the growth of your expanding organization. Whether you’re just getting started or gearing up for your next stage of growth, you’ll walk away with practical tips you can apply right away.

Join our dynamic networking roundtable session where you'll engage in a series of brief, structured interactions with fellow customer success leaders and industry experts. Each interaction is a unique opportunity to share insights, exchange contact information, and discuss potential collaborations. This session aims to maximize your networking potential, ensuring you leave with actionable ideas to enhance your customer success strategies. Topics: - Career mentorship: What are your next steps to level-up in customer support? - Avoiding a 'case closure culture' with select KPIs - Self-service tools that actually resolve customer challenges - Establishing effective customer-product feedback loops