Mily has a strong track record of designing and implementing data-driven strategies that have resulted in significant improvements in customer satisfaction, operational efficiency and cost savings including raising NPS scores by over 10 points in less than a year. A skilled leader and communicator, she has the ability to build and motivate teams to achieve common goals. She is passionate about using technology to create better customer experiences. In her current role, Mily is responsible for leading a team of professionals who are responsible for designing, developing and implementing initiatives to improve the delivery experience for Walmart customers. She works closely with cross-functional teams, such as operations, engineering, product and marketing to ensure that the delivery strategy aligns with the company’s overall goals. Mily crafted a visionary and data-driven strategy to elevate the delivery process, leading a team to drive cross-functional initiatives. Through these efforts, the company prevented a significant $138 million loss in gross merchandise value and achieved cost savings of $3.8 million.