Director, Customer Support
Scout Motors
Nate Erisman is the Director of Customer Support for Scout Motors, where he is building the automotive support team of the future from the ground up, and has been in contact centers and customer support for 25 years. He has worked for companies of various sizes and in a range of industries including names like Bass Pro Shops, Verizon Wireless, Zillow, and Apple. His expertise has been built not only by managing front-line Support organizations but also in leading Ops orgs focused on the crucial areas of Customer Experience/Quality, Customer Retention, and Performance Improvement.