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Nate
Erisman
Director, Customer Support
Scout Motors
Nate Erisman is the Director of Customer Support for Scout Motors, where he is building the automotive support team of the future from the ground up, and has been in contact centers and customer support for 25 years. He has worked for companies of various sizes and in a range of industries including names like Bass Pro Shops, Verizon Wireless, Zillow, and Apple. His expertise has been built not only by managing front-line Support organizations but also in leading Ops orgs focused on the crucial areas of Customer Experience/Quality, Customer Retention, and Performance Improvement.
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16 September 2025 10:15 - 10:45
Fireside chat - From scripts to strategy: Empowering your customer support team
Join us for a candid fireside chat on transforming customer support from scripted responses to strategic influence. We’ll dive into what it takes to scale high-performing support teams, optimize processes, and deliver service excellence in fast-paced environments. Discover how coaching, workflow refinement, and a strong team culture can drive both customer satisfaction and employee growth. You'll walk away inspired to empower your agents and be prepared with practical steps to do so.