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Nicholas
Lawlis
Sr. Director, Customer Care
Wesco
Nicholas Lawlis is Senior Director of Customer Care at WESCO International, where he transforms and centralizes customer support by merging fragmented teams under a single, automation-first platform. He develops processes, training programs, and systems that drive lean efficiencies and elevate service standards. With a proven track record of building and leading high-performing Customer Care teams, Nick aligns technology, workflows, and people development to ensure customer success.
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17 September 2025 12:00 - 12:45
Panel: Support as strategy - Leveraging call center data to drive company-wide impact
Your support team has access to a goldmine of customer insights but are you using that data strategically? In this panel, industry leaders will share how they’re turning call center data into actionable intelligence that informs product decisions, shapes marketing strategies, and improves overall customer experience. Learn how to elevate support from a reactive function to a strategic driver of growth and innovation.