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Nick
Thomas
Head of North American Customer Solutions
AWS
Nick Thomas is a technology leader and executive with over 20 years of experience building teams, driving business growth, and launching next-generation platforms. Currently leading customer success at AWS (Amazon Web Services) driving innovation and customer outcomes with Tier-1 Telco, media & entertainment, video game, and sports customers. In addition to leading customer success, Nick drives customer adoption strategy across generative AI, migration/modernization, business analytics, and business intelligence to measure customer health. Prior to Amazon, Nick led content strategy and commercial partnerships at Rovio Entertainment (makers of Angry Birds) launching a next-gen mobile game streaming platform. Nick’s career in technology and games began in the early 2000’s as Founder/CEO of Somatone Interactive, a creative service provider credited hundreds of game titles.
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16 September 2025 16:00 - 16:45
Panel: How CS teams are winning with AI (and tactics you can actually steal)
AI is reshaping Customer Success, but what’s really happening on the ground? This panel brings together CS leaders who are actively using AI to boost efficiency, personalize experiences, and predict customer needs. Hear real-world stories, practical tips, and actionable strategies you can adopt - no hype, just what works. Whether you’re just starting with AI or looking to expand your toolkit, discover proven ways to leverage AI for smarter, more impactful Customer Success.