Great customer success leaders don’t just report outcomes,they tell compelling stories that connect customer achievements to meaningful business value. In this interactive workshop, Paris Good, Director of Customer Success at Planet, will explore the art and science of value storytelling: how to transform data, milestones, and customer outcomes into narratives that resonate with executive audiences. Participants will learn how to uncover the most impactful value moments, structure a clear and compelling customer success story, and communicate business impact in a way that strengthens executive alignment. By mastering value storytelling, attendees will gain the skills to move conversations beyond product usage and metrics toward strategic discussions that build trust, demonstrate ROI, and support long-term customer relationships.