Radha has deep expertise scaling global operations across customer success, support and trust & safety in high-growth companies. She has led operations for industry-leading companies seeking to scale, innovate and achieve exponential growth across B2C and B2B. Radha has experience in general management, digital transformation, outsourcing, operational effectiveness and strategy. Radha currently leads customer success at Cruise and is responsible for customer experience and user and platform safety. She is responsible for scaling customer operations including digital transformation. Radha scaled YouTube’s trust & safety content moderation operation 30x from 300 reviewers into a 10K strong global team supporting 100+ languages and managed an annual budget of $500MM. YouTube platform is used by 2B+ users across 100+ countries and Trust & Safety is integral to brand safety, regulatory compliance and internet safety. Drove 10% savings YOY through automation & optimization while improving quality by 20pp. She scaled Google consumer support 10x across multiple products with more than billion users (YouTube, Google Play, Accounts, Chrome).