Ryan is a customer success leader who is relentlessly focused on driving adoption, accelerating time-to-value, and embedding AI-powered insights across the customer journey. As Director of Customer Success for US-West at AVEVA, he leads a regional team of Customer Success Managers and Technical Solution Consultants, overseeing onboarding, solution implementation, and long-term value realization for cloud and SaaS customers. He is deeply committed to modernizing customer experiences, including migrating on-premise customers to intelligent, cloud-based platforms that enable continuous value. Building on his leadership experience at OSIsoft, Ryan has a proven track record of scaling high-performing, globally distributed teams focused on customer outcomes. He combines data-driven strategy with an AI-enabled approach to proactively anticipate customer needs, improve retention, and deepen product adoption.