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Sangita
Ray
Director, Customer Success & AI Adoption
Writer
Sangita is a seasoned Customer Success and Delivery Leader with over 15 years of experience helping Fortune 100 and 500 enterprises achieve digital transformation through AI, intelligent automation, and SaaS technologies. She specializes in driving AI adoption at scale, building high-performing global teams, and partnering with C-suite executives to accelerate business value and innovation. Currently serving as Director of Customer Success and AI Adoption at Writer, Sangita leads strategic initiatives that help organizations embrace AI-first operating models and realize measurable outcomes. A recognized thought leader and speaker, she is passionate about shaping the future of customer success in the age of AI.
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22 September 2026 13:45 - 14:30
Panel | Customer revenue operations: When CS becomes predictive
As Customer Success evolves, it is increasingly taking on characteristics traditionally associated with Revenue Operations, becoming more structured, data-driven, and accountable for predicting and shaping revenue outcomes. This panel explores how CS teams are shifting from managing customer health reactively to building operational models that forecast revenue, identify expansion opportunities, and guide customer engagement with greater precision. Panelists will discuss how forecasting accuracy, revenue science, predictive expansion, and signal intelligence are redefining the CS function. The conversation will focus on what it takes for Customer Success to operate with RevOps-like rigor while staying close to customer needs - aligning teams, systems, and workflows around a shared, forward-looking view of customer value and revenue performance.