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Sara
Noorzay
Director, Customer Success
Slack
Sara is a results-driven leader with over 13 years of experience in program management, process improvement, data analysis, and tech enablement across IT, sales, marketing, and finance. She has a strong track record of guiding Fortune 100–500 clients through large-scale transformations by aligning people, processes, and technology. At Slack, she has spent over six years helping major media organizations maximize the platform’s value, currently serving as Director of Customer Success. Sara brings strategic insight, cross-functional expertise, and a passion for delivering impactful outcomes.
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16 September 2025 16:00 - 16:45
Panel: Level up - Elevating core competencies in your CS team
Great customer success teams don’t just manage accounts - they drive outcomes. This session dives into the essential skills today’s CSMs need to succeed, from strategic thinking and value articulation to data fluency and executive communication. Learn how to assess, develop, and scale these core competencies across your team to boost performance, deepen customer relationships, and elevate CS as a strategic function.