Join our dynamic networking roundtable session where you'll engage in a series of brief, structured interactions with fellow customer success leaders and industry experts. Each interaction is a unique opportunity to share insights, exchange contact information, and discuss potential collaborations. This session aims to maximize your networking potential, ensuring you leave with actionable ideas to enhance your customer success strategies. Topics: - Career mentorship: What are your next steps to level-up in customer support? - Avoiding a 'case closure culture' with select KPIs - Self-service tools that actually resolve customer challenges - Establishing effective customer-product feedback loops

As customer expectations evolve, support organizations must do more than respond—they must anticipate. This session explores how leading teams are using predictive analytics to identify customer friction points before they escalate and deploying AI agents to enable a truly proactive support function. You’ll hear a real-world case study from a leader who has successfully restructured their team into a hybrid model of human and AI agents, unlocking new levels of scalability, efficiency, and customer satisfaction. Key takeaways will include: -How to integrate predictive analytics into your support tech stack -Practical lessons from deploying AI agents at scale -Restructuring your support org to blend human expertise with autonomous agents -Balancing efficiency gains with customer trust and team wellbeing -Metrics that matter: How to measure proactive impact Walk away with a blueprint for evolving your support organization from a reactive cost center into a predictive, high-impact function powered by intelligent systems and empowered humans.