Shawn White is a seasoned technology executive with over 25 years of extensive experience in IT and cloud services. Currently serving as the Sr. Vice President of Global Customer Experience & Renewals at Dynatrace, Shawn leads a dynamic global team dedicated to delivering exceptional customer experiences and driving technological innovation. At Dynatrace, Shawn is passionate about unified observability, AIOps, and application security, but it is more than just meeting business objectives. He believes in cultivating a culture of excellence, collaboration, and innovation. His approach goes beyond traditional management—he sees his role as inspiring and being inspired by his team, the customers they serve, and the ever-evolving tech ecosystem. Shawn's professional philosophy centers on aligning technology with organizational culture. His commitment extends beyond operational excellence to creating meaningful connections that unlock new possibilities for businesses. With a proven track record of leadership across global cloud infrastructure, customer service, and technical operations. His strategic vision has been instrumental in driving technological adoption and ensuring customer success. Beyond his professional achievements, Shawn is dedicated to continuous learning and staying ahead of emerging technologies. He views each challenge as an opportunity to innovate and transform the way organizations leverage digital solutions.