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Shibani
Mehta
Director, Scaled Customer Success
Docusign
With over 15 years of experience building and scaling high-performing Customer Success teams, Shibani Mehta has navigated the CS landscape across both agile startups and large-scale enterprises. Currently, she leads Scaled Customer Success for the Americas at Docusign, where her team specializes in driving product adoption within the long tail using a blend of tech-touch and targeted 1:1 strategies. Known for setting a high bar for excellence, Shibani is deeply passionate about investing in people and empowering teams to directly move the needle on GRR. A Bay Area native, she currently lives in San Francisco, where she can be found cheering on the Golden State Warriors, experimenting with new recipes, or catching live music around the city.
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22 September 2026 11:15 - 11:45
Show me the money: Anchoring CS in financial outcomes to elevate your team
As a CS leader, your highest priority is investing in your people, but advocating for promotions and career progression requires more than just pointing to a hard-working team. It requires tying your team's output directly to the company’s financial health. Drawing from over 15 years of experience scaling teams from startups to Docusign, Shibani breaks down how to bridge the gap between front-line CS execution and ELT expectations. We’ll discuss how to shift your team's narrative from a support-adjacent function to a direct driver of GRR. By learning how to represent your team’s results through a financial lens, you’ll not only command respect from executive leadership but also secure the resources and promotions needed to build a world-class, motivated CS organization.