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Tiffany
Kuykendall
Vice President of Customer Success
ADP
Tiffany is a seasoned leader in CS, strategy, business development and sales, known for driving business transformation and delivering substantial revenue growth. With a blend of visionary thinking and tactical execution, she excels at creating innovative strategies and translating them into impactful, results-driven plans. She has successfully led the strategic management of Fortune 100 clients, overseeing a $500M portfolio and spearheading initiatives across P&L ownership, transformation, innovation, and customer retention. Tiffany has built and led high-performing teams, supervising both direct and indirect reports while fostering a culture of collaboration and continuous development. Her leadership style is defined by strategic insight, operational excellence, and a commitment to delivering value at every level.
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17 September 2025 13:30 - 14:00
Competing priorities, shared success: Aligning customers and business goals
Customer Success teams often find themselves at the crossroads of customer advocacy and business objectives. This session explores how to strike the right balance between delivering exceptional customer experiences and meeting internal KPIs like revenue, efficiency, and scale. Through real-world examples and practical frameworks, we’ll discuss how to prioritize effectively, manage trade-offs, and align cross-functional teams around shared outcomes. Learn how to navigate competing priorities without compromizing on value - for your customers or your business.