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Casey
Mahon
Head of Customer Success
Autodesk
With a career spanning architecture, digital twins, and enterprise SaaS, Casey Mahon brings a uniquely practical lens to Customer Success. A licensed architect with 15 years of experience contributing to landmark projects like the National September 11 Memorial & Museum and the Smithsonian National Museum of African American History and Culture, Casey has built his career at the intersection of the built world and technology. Today, as Head of Customer Success within Autodesk Operations Services, he leads a global team focused on driving adoption and measurable outcomes for Tandem, Autodesk’s digital twin platform. He specializes in building Customer Success from the ground up, transforming services-led organizations into scalable, product-driven growth engines. His approach centers on deeply understanding customer problems and translating them into repeatable onboarding, adoption, and expansion strategies.
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17 June 2026 10:15 - 10:45
Scaling customer success: Lessons from high-growth startups to enterprise environments
Discover practical strategies for scaling Customer Success, drawing from experiences in both fast-moving startups and large enterprises. Casey Mahon shares lessons learned, common challenges, and proven approaches to building scalable, high-impact CS programs. Key takeaways include: - Balancing agility and structure when scaling Customer Success teams. - Adapting processes and tools for startups versus enterprise environments. - Driving customer adoption, retention, and long-term value at scale. - Lessons learned from real-world successes and missteps across diverse organizations. Walk away inspired to scale your Customer Success strategy smarter, faster, and with impact that truly sticks.