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Event starts in:
54

days :

3

: hours :

57

minutes

49

until early bird prices end

June 17 & 18, 2026
Grand Hyatt Seattle
721 Pine Street
Seattle

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agenda

Your ticket also includes access to our co-located summits.

An agenda packed with groundbreaking keynotes, roundtables, breakouts and panel discussions. Full 2026 agenda to be released soon.

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What's on
June 17
June 18
June 17
June 17
08:00
Networking & exhibition
Registration & networking breakfast
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Fresh perspective: Analyzing the full customer journey to go beyond the typical CS view
Terry Dell, Sr Director of Customer Success, Verizon
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09:45
Main stage
Do your customer programs drive success, or just check a box?
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10:15
Main stage
Scaling customer success: Lessons from high-growth startups to enterprise environments
Casey Mahon, Head of Customer Success, Autodesk
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10:45
Networking & exhibition
Coffee break
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11:15
Main stage
Fireside chat | Customer success 360: Operations as a strategic advantage
Uma Kakde, Director, Customer Success Strategy & Operations, Docusign
Melissa Erickson, Vice President, Enterprise, Customer Success Account Management, Docusign
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11:45
Main stage
Don’t panic! Scaling customer success without the awkward breakup
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12:15
Main stage
From red flags to revenue: Smart strategies for retention
Rebecca Beck, Director Customer Success, Planview
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12:45
Networking & exhibition
Lunch break
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13:45
Main stage
Panel | CS as the secret sales department: Mastering expansion without the hard sell
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14:30
Main stage
Interactive roundtable discussions: Customer onboarding
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15:15
Networking & exhibition
Coffee break
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15:45
Main stage
The CS transformation playbook: A case study on team evolution
Kadee Acree, Director, Customer Success, UKG
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16:15
Main stage
Panel | The AI advantage: Transforming customer success operations
Kunal Agrawal, Director, Customer Success & Professional Services, Diligent
Jennifer Lee, Director, Customer Success, Axon
Savannah Dowe, Vice President, Customer Care, Brivity
Bigith Veettil, Director, Customer Success, Salesforce
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17:00
Main stage
Chairperson closing remarks
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17:00
Networking & exhibition
Happy hour
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June 18
08:00
Networking & exhibition
Networking breakfast
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
AI has changed CS: Here’s how to bring your team along for the ride
Garima Nagpal, Customer Success Director, Microsoft
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09:45
Main stage
Building bridges, not just deals: The trust-driven approach
Lamia Barrington, Head of Customer Success, iTradeNetwork
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10:15
Networking & exhibition
Coffee break
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10:45
Main stage
Vibe coding CS: Turning repeated problems into automated systems
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11:15
Main stage
High-touch CS as a strategy, not a segment
Leana Hart, Director, Customer Success, Axon
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11:45
Main stage
Speed networking session
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12:30
Networking & exhibition
Lunch break
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13:30
Main stage
Panel | Build, enable, upskill, repeat: Crafting a next-gen CS team
Cole Jacobson, Director of Client Success, SAP
Pallavi Ralhan, Former Director, Customer Success, Handshake
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14:15
Main stage
Make value visible: The missing link between CS activity and renewal success
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14:45
Main stage
Summit wrapped: 10 takeaways from today, 10 actions for tomorrow
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Get your ticket

for the summit

In your CS role, you're expected to scale, but adding headcount isn't an option. You're told to "use AI," but no one's showing you which workflows to automate without destroying the relationships that actually drive retention.

You'll leave the summit with the frameworks, metrics, and influence strategies to:

- Own revenue outcomes you don't fully control by driving NRR and expansion

- Use predictive analytics and automation to detect churn signals and expansion opportunities while keeping customer relationships human

- Translate CS impact into language executives care about so you earn influence, budget, and headcount

Seattle
June 17 & 18, 2026

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