Agenda
at a glance
Full 2027 agenda comling soon.
An agenda packed with groundbreaking keynotes, roundtables, breakouts and panel discussions. Full 2026 agenda to be released soon.
Agenda
at a glance
Use storytelling to clearly demonstrate value at every stage of the customer journey, driving deeper adoption and accelerating expansion.
Value storytelling
Product Marketing Manager
Level up with predictive analytics to identify expansion opportunities and automation to streamline operations and optimize key touchpoints.
Deepen your AI knowledge
Product Marketing Manager
Learn to effectively engage key stakeholders to elevate CS operations, create an effective product feedback loop, and better align with sales.
Cross-functional collaboration
Product Marketing Manager
Explore frameworks for positioning CS as a revenue-driving function in boardrooms and leadership conversations.
Executive buy-in
Product Marketing Manager
Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimize onboarding
Product Marketing Manager
Learn to scale and structure your CS function for high performance and manage the shift to become a revenue-driving function.
Strategies to scale
Product Marketing Manager
Full agenda
coming soon...
In the meantime, download our brochure to find out more.
Early bird tickets
are live and limited
In your CS role, you're expected to scale, but adding headcount isn't an option. You're told to "use AI," but no one's showing you which workflows to automate without destroying the relationships that actually drive retention.
You'll leave the summit with the frameworks, metrics, and influence strategies to:
- Own revenue outcomes you don't fully control by driving NRR and expansion
- Use predictive analytics and automation to detect churn signals and expansion opportunities while keeping customer relationships human
- Translate CS impact into language executives care about so you earn influence, budget, and headcount