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Event starts in:
74

days :

6

: hours :

26

minutes

6

until early bird prices end

June 17 & 18, 2026
Grand Hyatt Seattle
721 Pine Street
Seattle

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agenda

Your ticket also includes access to our co-located summits.

An agenda packed with groundbreaking keynotes, roundtables, breakouts and panel discussions. Full 2026 agenda to be released soon.

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What's on
June 17
June 18
June 17
June 17
08:00
Networking & exhibition
Registration & networking breakfast
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Fresh perspective: Looking at full customer journey from outside CS
Terry Dell, Sr Director of Customer Success, Verizon
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10:15
Main stage
Scaling customer success: Lessons across enterprise and startup worlds
Casey Mahon, Head of Customer Success, Autodesk
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10:45
Networking & exhibition
Coffee break
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11:15
Main stage
Fireside chat | Customer Success 360: Operations as a Strategic Advantage
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12:15
Main stage
From red flags to revenue: Smart strategies for retention
Rebecca Beck, Director Customer Success, Planview
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12:45
Networking & exhibition
Lunch break
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14:30
Main stage
Interactive roundtable discussions: Customer onboarding
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15:15
Networking & exhibition
Coffee break
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15:45
Main stage
The CS transformation playbook: A case study on team evolution
Kadee Acree, Director, Customer Success, UKG
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16:15
Main stage
Panel | The AI advantage: Transforming customer success operations
Kunal Agrawal, Director, Customer Success & Professional Services, Diligent
Jenny Lee, Director, Customer Success, Axon
Savannah Dowe, Vice President, Customer Care, Brivity
Bigith Veettil, Director, Customer Success, Salesforce
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17:00
Main stage
Chairperson closing remarks
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17:00
Networking & exhibition
Happy hour
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June 18
08:00
Networking & exhibition
Networking breakfast
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
AI Is changing CS: Here’s how we bring the team with us
Garima Nagpal, Customer Success Director, Microsoft
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09:45
Main stage
Building bridges, not just deals: The trust-driven approach
Lamia Barrington, Head of Customer Success, iTradeNetwork
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10:15
Networking & exhibition
Coffee break
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11:45
Main stage
Speed networking session
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12:30
Networking & exhibition
Lunch break
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13:30
Main stage
Panel | Build, enable, upskill, repeat: Crafting a next-gen CS team
Cole Jacobson, Director of Client Success, SAP
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Get your ticket

for the summit

We’re bringing together the brightest minds in customer success for two days of unrivaled networking, learning, and discussion so you can:

- Identify gaps, pressure-test your approach, and unlock fresh perspectives to solve your biggest challenges.

- Sharpen your competitive edge with the most effective retention, expansion, and churn reduction strategies.

- Exchange ideas, share experiences, and build relationships with other CS leaders to skip years of trial and error.

Seattle
June 17 & 18, 2026

Save $300

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