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Event starts in:
54

days :

2

: hours :

36

minutes

39

until early bird prices end

June 17 & 18, 2026
Grand Hyatt Seattle
721 Pine Street
Seattle

Our

speakers

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A snapshot of

our speakers...

Terry
Dell
Sr Director of Customer Success
Verizon
Casey
Mahon
Head of Customer Success
Autodesk
Melissa
Erickson
Vice President, Enterprise, Customer Success Account Management
Docusign
Rebecca
Beck
Director Customer Success
Planview
Bigith
Veettil
Director, Customer Success
Salesforce
Garima
Nagpal
Customer Success Director
Microsoft
Cole
Jacobson
Director of Client Success
SAP
Savannah
Dowe
Vice President, Customer Care
Brivity
Uma
Kakde
Director, Customer Success Strategy & Operations
Docusign
Kadee
Acree
Director, Customer Success
UKG
Kunal
Agrawal
Director, Customer Success & Professional Services
Diligent
Jennifer
Lee
Director, Customer Success
Axon
Lamia
Barrington
Head of Customer Success
iTradeNetwork
Leana
Hart
Director, Customer Success
Axon
Pallavi
Ralhan
Former Director, Customer Success
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for the summit

In your CS role, you're expected to scale, but adding headcount isn't an option. You're told to "use AI," but no one's showing you which workflows to automate without destroying the relationships that actually drive retention.

You'll leave the summit with the frameworks, metrics, and influence strategies to:

- Own revenue outcomes you don't fully control by driving NRR and expansion

- Use predictive analytics and automation to detect churn signals and expansion opportunities while keeping customer relationships human

- Translate CS impact into language executives care about so you earn influence, budget, and headcount

Seattle
June 17 & 18, 2026

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