Hannah is an accomplished Customer Success leader based in Dallas, Texas, with a proven track record of driving customer engagement and operational excellence across the SaaS industry. Currently serving as Director of Digital Customer Success at Craftable, she leads initiatives that enhance customer retention and digital engagement at scale. Previously, she held leadership roles at LineLeader by ChildcareCRM and Centerbase, where she built and led high-performing success teams, optimized customer journeys, and championed data-driven strategies to maximize customer value. Known for her strategic mindset and collaborative leadership, Hannah consistently delivers results that strengthen customer relationships and business growth.