Jon Honari serves as Director of Global Digital Customer Success at LastPass, a recognized leader in identity and password security, overseeing digital and automated engagement for 100,000 B2B customers worldwide. With nearly a decade in Customer Success, Jon has built his career across both high-touch and digital motions. He began at Chef Software, where he helped pioneer the company's scaled CS motion, before progressing into senior Customer Success and leadership roles at PagerDuty and later leading Customer Success at Magnify, a post-sales automation startup designed for scaled, digital-first environments. This experience gives Jon a rare blend of technical depth and strategic vision across the entire customer lifecycle. At LastPass, that dual expertise translates into behavior-driven engagement programs connecting data, product telemetry, and digital touchpoints into a unified customer journey. Jon is passionate about proving that digital-led Customer Success, when thoughtfully designed, doesn't just scale engagement — it makes it better.