Melissa is a seasoned leader with 15 years of experience driving Account Management and Customer Success at DocuSign and QuoteWizard across both SMB and enterprise businesses. She specializes in shaping strategy and operationalizing end-to-end go-to-market motions, spanning brand awareness, sales, partnerships, and renewal management, while consistently achieving top performance and President’s Club recognition. Melissa thrives in executing large-scale GTM strategies and has successfully protected and grown more than $1B in recurring revenue at DocuSign. Trusted by senior leadership, she has led complex, cross-functional initiatives, most recently helping design and launch a new organization unifying customer success and renewal management.