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Melissa
Erickson
Vice President, Enterprise, Customer Success Account Management
Docusign
Melissa is a seasoned leader with 15 years of experience driving Account Management and Customer Success at DocuSign and QuoteWizard across both SMB and enterprise businesses. She specializes in shaping strategy and operationalizing end-to-end go-to-market motions, spanning brand awareness, sales, partnerships, and renewal management, while consistently achieving top performance and President’s Club recognition. Melissa thrives in executing large-scale GTM strategies and has successfully protected and grown more than $1B in recurring revenue at DocuSign. Trusted by senior leadership, she has led complex, cross-functional initiatives, most recently helping design and launch a new organization unifying customer success and renewal management.
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17 June 2026 10:15 - 10:45
Name the problem: A live pulse check on CS's biggest challenges
Every CS professional in this room is navigating something hard. This session gives that a name. You'll write down your single biggest challenge, we'll cluster them live, and the room will vote on what matters most, but we don't stop there. This room holds decades of combined experience across every stage of the CS journey, from building teams from scratch to scaling organizations through hypergrowth and contraction. The people sitting next to you have faced your problem, solved a version of it, or are solving it right now. This session is designed to surface that knowledge and put it to work. Once we've identified the challenges that resonate most, we open the floor. If you've been in the trenches with this problem and found something that worked, say so. If you tried something that failed, that's equally valuable. There are no prepared answers here and no one with a slide deck telling you what to think. Just honest, peer-to-peer exchange from practitioners who know that the most useful advice often comes not from the stage, but from the seat next to you.