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Rebecca
Beck
Director Customer Success
Planview
Becca is a strategic IT leader with over 25 years of experience driving large-scale software implementations, project and program management, and strategic advisory across industries including Automotive, Finance, Healthcare, Manufacturing, and Criminal Justice. She has spent more than 15 years leading high-performing teams that deliver high-quality products and services to support business objectives. Currently, as Director of Customer Success at Planview, Becca focuses on fostering strong client relationships, crafting innovative strategies, and elevating the customer experience. She is known for combining collaboration and innovation to achieve measurable results while maintaining a steadfast commitment to service excellence.
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17 June 2026 12:15 - 12:45
From red flags to revenue: Smart strategies for retention
Customer retention isn’t just about reacting to problems - it’s about spotting early warning signs and turning them into opportunities for growth. Becca Beck, Director Customer Success at Planview, shares actionable strategies for predicting risk, preventing churn, and driving long-term customer value. Attendees will learn how to transform potential challenges into revenue-generating opportunities. Key takeaways include: - Identifying early warning signs and red flags before they impact retention. - Implementing proactive strategies to prevent churn and increase loyalty. - Leveraging data and insights to prioritize high-risk accounts. - Turning risk mitigation into measurable revenue growth and customer success. Don’t miss the chance to discover the tactics that turn churn threats into your biggest growth wins.