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Rebecca
Beck
Director Customer Success
Planview
Becca Beck is Director of Customer Success at Planview, where she leads with a strategic, customer-first approach focused on retention, value realization, and long-term growth. She is passionate about helping teams identify risk early, strengthen customer relationships, and use data-driven insights to drive proactive customer success. At the Seattle Customer Success Summit, Becca will share practical strategies for spotting early warning signs and turning churn risks into opportunities for greater impact.
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17 June 2026 12:15 - 12:45
From red flags to revenue: Smart strategies for retention
Customer retention isn’t just about reacting to problems - it’s about spotting early warning signs and turning them into opportunities for growth. Becca Beck, Director Customer Success at Planview, shares actionable strategies for predicting risk, preventing churn, and driving long-term customer value. Attendees will learn how to transform potential challenges into revenue-generating opportunities. Key takeaways include: - Identifying early warning signs and red flags before they impact retention. - Implementing proactive strategies to prevent churn and increase loyalty. - Leveraging data and insights to prioritize high-risk accounts. - Turning risk mitigation into measurable revenue growth and customer success. Don’t miss the chance to discover the tactics that turn churn threats into your biggest growth wins.