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Terry
Dell
Sr Director of Customer Success
Verizon
Terry brings nearly three decades of experience across sales and technology, translating complex challenges into clear, actionable business insights. He has worked with early-stage startups, global enterprises, and government agencies, giving him a rare perspective across the full spectrum of organizations. Currently, he leads customer success and solutions teams focused on delivering sustained value and creating raving fans. What drives Terry most is collaborating with great people to turn meaningful ideas into impactful solutions.
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17 June 2026 09:15 - 09:45
Fresh perspective: Looking at full customer journey from outside CS
Step outside the traditional Customer Success lens to explore the full customer journey and uncover new opportunities for impact. In this session, Terry Dell, Sr. Director of Customer Success at Verizon Connect, will share insights and strategies to better understand and enhance the customer experience. Key takeaways include: - Understanding the customer journey from multiple organizational perspectives, not just Customer Success. - Identifying friction points and hidden opportunities across touchpoints. - Aligning cross-functional teams to create a seamless and impactful customer experience. - Actionable strategies to drive stronger customer outcomes and long-term retention.