Director, Customer Success Strategy & Operations
Docusign
Uma is a customer-centric leader driven by creating inspirational experiences that redefine what’s possible while delivering sustainable, profitable growth. She excels at reducing ambiguity by shaping cohesive strategies, building actionable roadmaps, simplifying processes, and bringing dynamic products to market that address unmet needs. With experience across three countries and multiple industries, Uma has led teams in strategy and operations, marketing, and product and category management. This diverse background enables her to connect the dots and drive innovative solutions that deliver exceptional customer value for both startups and established organizations.