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Uma
Kakde
Director, Customer Success Strategy & Operations
Docusign
Uma is a customer-centric leader driven by creating inspirational experiences that redefine what’s possible while delivering sustainable, profitable growth. She excels at reducing ambiguity by shaping cohesive strategies, building actionable roadmaps, simplifying processes, and bringing dynamic products to market that address unmet needs. With experience across three countries and multiple industries, Uma has led teams in strategy and operations, marketing, and product and category management. This diverse background enables her to connect the dots and drive innovative solutions that deliver exceptional customer value for both startups and established organizations.
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17 June 2026 11:15 - 11:45
Fireside chat | Customer success 360: Operations as a strategic advantage
Join DocuSign leaders for an insightful fireside chat on how CS operations can transform from a support function into a strategic powerhouse. This session explores how data, processes, and cross-functional alignment can drive customer outcomes, scale teams, and fuel business growth. Attendees will gain practical perspectives on: - Leveraging CS Operations to inform strategy and decision-making. - Aligning teams and processes for a seamless customer experience. - Using metrics and insights to drive adoption, retention, and expansion. - Transforming CS ops into a competitive advantage for the organization. Walk away with a 360° view of customer success - where operations meets strategy to deliver measurable impact.