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Uma
Kakde
Director, Customer Success Strategy & Operations
Docusign
Uma is a customer-centric leader driven by creating inspirational experiences that redefine what’s possible while delivering sustainable, profitable growth. She excels at reducing ambiguity by shaping cohesive strategies, building actionable roadmaps, simplifying processes, and bringing dynamic products to market that address unmet needs. With experience across three countries and multiple industries, Uma has led teams in strategy and operations, marketing, and product and category management. This diverse background enables her to connect the dots and drive innovative solutions that deliver exceptional customer value for both startups and established organizations.
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17 June 2026 10:15 - 10:45
Name the problem: A live pulse check on CS's biggest challenges
Every CS professional in this room is navigating something hard. This session gives that a name. You'll write down your single biggest challenge, we'll cluster them live, and the room will vote on what matters most, but we don't stop there. This room holds decades of combined experience across every stage of the CS journey, from building teams from scratch to scaling organizations through hypergrowth and contraction. The people sitting next to you have faced your problem, solved a version of it, or are solving it right now. This session is designed to surface that knowledge and put it to work. Once we've identified the challenges that resonate most, we open the floor. If you've been in the trenches with this problem and found something that worked, say so. If you tried something that failed, that's equally valuable. There are no prepared answers here and no one with a slide deck telling you what to think. Just honest, peer-to-peer exchange from practitioners who know that the most useful advice often comes not from the stage, but from the seat next to you.