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Event starts in:
37

days :

3

: hours :

12

minutes

16

until early bird pricing ends

January 21, 2026
San Francisco

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the agenda

Your ticket gets you complimentary access to all sessions across the 5 colocated tracks.

Use the buttons below to explore each summit's agenda.

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What's on
Expand by CSC
Launch by PMA
Catalyst by SEC
Momentum by GTMA
Expand by CSC
Expand by CSC
09:00
Expand by CSC
Chairperson opening remarks
09:15
Expand by CSC
The language of expansion: Communicating value that matters
Haille Trimboli, Associate Director, Customer Success, Harvard Business Impact
09:45
Expand by CSC
Pooled CS teams: Efficient, expandable, and customer-centric
Laurence Leong, Head of Scaled Customer Success, Okta
10:15
Expand by CSC
Why great work isn’t always enough: Expand your career
Jen Gussman, Director, Customer Success Account Management, Microsoft
10:45
Exhibition & networking
Coffee break
11:45
Expand by CSC
Interactive roundtable discussions: Aligning CS with GTM strategy
12:30
Exhibition & networking
Lunch break
13:30
Expand by CSC
Panel | Scaling and expanding customer success: The AI advantage
Aabhas Lal, Director, Customer Success, Securonix
Harita Salvi, Senior Director, Global Customer Success, Jumpcloud
Kelsey Kearns, Head of Customer Success, Rockerbox, DoubleVerify
14:15
Expand by CSC
Turning go-to-market into stay-in-market: The CS advantage
14:45
Expand by CSC
From first touch to expansion: Connecting GTM teams around the customer
15:15
Exhibition & networking
Coffee break
15:45
Expand by CSC
Panel | CS as a revenue generator: Renewal and expansion strategies that work
Paul Kelley, Director of Customer Success, EarnIn
Chris Bezold, Senior Director of Customer Success, LucidLink
Lino Persi, VP, Customer Success, Oracle
16:30
Expand by CSC
Expanding CS reach without adding headcount
Tony Gulley, Director of Customer Success & Strategic Operations, Elise AI
17:00
Expand by CSC
Chairperson closing remarks
17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
Launch by PMA
09:15
Launch by PMA
The next era of PMM: Owning the mandate at the center of GTM
Harsh Jawharkar, VP Product Marketing, PagerDuty
09:45
Launch by PMA
Positioning power plays: How to win exec buy-in and lock in your narrative
10:15
Launch by PMA
Supercharged marketing: From gamified messaging to AI-powered everything
Lanie Schenkelberg, VP, Product Marketing, Inovalon
Christopher Marin, Associate VP Digital Marketing, Inovalon
11:15
Launch by PMA
Panel - PMM GTM horror stories (and how we survived them)
Karen Zhang, Former Head of Product Marketing, eBay
Maura Tuohy Di Muro, Roblox
Marc Canabou, VP, B2B and Product Marketing, Visa
12:00
Launch by PMA
Mainstage workshop – Competitive intelligence that counts: building a GTM metrics playbook
Olga Levchik, Head of Competitive Intelligence, Culture Amp
14:30
Launch by PMA
Breaking GTM inertia: leading change across silos and distributed teams
15:00
Launch by PMA
Unlocking growth through pricing power
Jon Rooney, VP, Product Marketing, Box
16:00
Launch by PMA
Fireside chat – Alignment without slowdown: Mastering GTM orchestration
Yelena Kozlova, VP, Marketing, Finch
Neel Patel, Head of AI, Product Marketing, Asana
16:30
Launch by PMA
PMMs - You don’t need to throw out the GTM playbook because of AI
Andrew Keating, VP of Product and Solutions Marketing, LogicMonitor
Catalyst by SEC
09:15
Catalyst by SEC
Ruthless adaptation: Elevating sales enablement to a board-level conversation
09:45
Catalyst by SEC
Fireside chat: Shortening ramp time and boosting sales productivity on a lean budget
10:15
Catalyst by SEC
Building a content engine sellers actually use
11:15
Catalyst by SEC
AI that sells: Real enablement use cases you can steal
Don Schmidt, Senior Director, Sales Enablement, Deel
11:45
Catalyst by SEC
Turning conversation data into coaching that closes deals
12:15
Catalyst by SEC
From training to transformation: Pivoting enablement into a true growth engine
Sara Kwan, Director, Global Sales Enablement, Intuit
14:30
Catalyst by SEC
Mastering change management: Turning enablement launches into lasting behavior
15:00
Catalyst by SEC
Building your charter, operating model, and metrics
16:00
Catalyst by SEC
Panel: From reactive to strategic - Redefining enablement’s role in the GTM engine
Momentum by GTMA
09:15
Momentum by GTM
Panel: Aligning product, marketing, sales, and CS before you launch
Ashmita Gaur, Director, Product Strategy & GTM, Meta
10:00
Momentum by GTM
Evidence-based ICP and segmentation
11:00
Momentum by GTM
Fireside chat: Positioning, messaging, and storytelling: how PMM and enablement make it stick
11:30
Momentum by GTM
Panel: Choosing and sequencing GTM motions: a decision framework
Vijay Swaminathan, Senior Director, GTM Strategy and Operations, Databricks
12:15
Momentum by GTM
The GTM launch playbook: Aligning teams, tools, and timing for market impact
14:30
Momentum by GTM
Predicting the switch: VOC in the age of AI
15:00
Momentum by GTM
Real-time enablement: AI coaching, roleplays, and deal support during launch
16:00
Momentum by GTM
From adoption to expansion: building a repeatable NRR engine
16:30
Momentum by GTM
Lessons learned: turning launch data into the next-quarter GTM plan

Get your ticket

and prepare to Expand

Is your Customer Success strategy built to scale with the ever-evolving demands of modern GTM motions?

Join us in San Francisco for a day of discussion and networking and get the knowledge you need to drive adoption, expansion, and retention at scale.

Pressure-test your customer growth strategies with frameworks shared by top CS and GTM leaders.

Align product adoption and customer expansion with business outcomes and prove CS impact to executives across the org.

Optimize automation and AI to scale customer success without adding headcount.

San Francisco
January 21, 2026

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