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Event starts in:
37

days :

3

: hours :

12

minutes

16

until early bird pricing ends

January 21, 2026
San Francisco

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the agenda

Your ticket gets you complimentary access to all sessions across the 5 colocated tracks.

Use the buttons below to explore each summit's agenda.

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What's on
Expand by CSC
Launch by PMA
Catalyst by SEC
Momentum by GTMA
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Expand by CSC
09:00
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Chairperson opening remarks
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09:15
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The language of expansion: Communicating value that matters
Haille Trimboli, Associate Director, Customer Success, Harvard Business Impact
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09:45
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Pooled CS teams: Efficient, expandable, and customer-centric
Laurence Leong, Head of Scaled Customer Success, Okta
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10:15
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Why great work isn’t always enough: Expand your career
Jen Gussman, Director, Customer Success Account Management, Microsoft
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10:45
Exhibition & networking
Coffee break
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11:45
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Interactive roundtable discussions: Aligning CS with GTM strategy
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12:30
Exhibition & networking
Lunch break
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13:30
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Panel | Scaling and expanding customer success: The AI advantage
Aabhas Lal, Director, Customer Success, Securonix
Harita Salvi, Senior Director, Global Customer Success, Jumpcloud
Kelsey Kearns, Head of Customer Success, Rockerbox, DoubleVerify
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14:15
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Turning go-to-market into stay-in-market: The CS advantage
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14:45
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From first touch to expansion: Connecting GTM teams around the customer
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15:15
Exhibition & networking
Coffee break
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15:45
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Panel | CS as a revenue generator: Renewal and expansion strategies that work
Paul Kelley, Director of Customer Success, EarnIn
Chris Bezold, Senior Director of Customer Success, LucidLink
Lino Persi, VP, Customer Success, Oracle
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16:30
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Expanding CS reach without adding headcount
Tony Gulley, Director of Customer Success & Strategic Operations, Elise AI
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17:00
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Chairperson closing remarks
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17:00
Exhibition & networking
Happy hour sponsored by Customer Success Collective
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Launch by PMA
09:15
Launch by PMA
The next era of PMM: Owning the mandate at the center of GTM
Harsh Jawharkar, VP Product Marketing, PagerDuty
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09:45
Launch by PMA
Positioning power plays: How to win exec buy-in and lock in your narrative
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10:15
Launch by PMA
Supercharged marketing: From gamified messaging to AI-powered everything
Lanie Schenkelberg, VP, Product Marketing, Inovalon
Christopher Marin, Associate VP Digital Marketing, Inovalon
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11:15
Launch by PMA
Panel - PMM GTM horror stories (and how we survived them)
Karen Zhang, Former Head of Product Marketing, eBay
Maura Tuohy Di Muro, Roblox
Marc Canabou, VP, B2B and Product Marketing, Visa
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12:00
Launch by PMA
Mainstage workshop – Competitive intelligence that counts: building a GTM metrics playbook
Olga Levchik, Head of Competitive Intelligence, Culture Amp
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14:30
Launch by PMA
Breaking GTM inertia: leading change across silos and distributed teams
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15:00
Launch by PMA
Unlocking growth through pricing power
Jon Rooney, VP, Product Marketing, Box
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16:00
Launch by PMA
Fireside chat – Alignment without slowdown: Mastering GTM orchestration
Yelena Kozlova, VP, Marketing, Finch
Neel Patel, Head of AI, Product Marketing, Asana
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16:30
Launch by PMA
PMMs - You don’t need to throw out the GTM playbook because of AI
Andrew Keating, VP of Product and Solutions Marketing, LogicMonitor
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Catalyst by SEC
09:15
Catalyst by SEC
Ruthless adaptation: Elevating sales enablement to a board-level conversation
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09:45
Catalyst by SEC
Fireside chat: Shortening ramp time and boosting sales productivity on a lean budget
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10:15
Catalyst by SEC
Building a content engine sellers actually use
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11:15
Catalyst by SEC
AI that sells: Real enablement use cases you can steal
Don Schmidt, Senior Director, Sales Enablement, Deel
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11:45
Catalyst by SEC
Turning conversation data into coaching that closes deals
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12:15
Catalyst by SEC
From training to transformation: Pivoting enablement into a true growth engine
Sara Kwan, Director, Global Sales Enablement, Intuit
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14:30
Catalyst by SEC
Mastering change management: Turning enablement launches into lasting behavior
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15:00
Catalyst by SEC
Building your charter, operating model, and metrics
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16:00
Catalyst by SEC
Panel: From reactive to strategic - Redefining enablement’s role in the GTM engine
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Momentum by GTMA
09:15
Momentum by GTM
Panel: Aligning product, marketing, sales, and CS before you launch
Ashmita Gaur, Director, Product Strategy & GTM, Meta
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10:00
Momentum by GTM
Evidence-based ICP and segmentation
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11:00
Momentum by GTM
Fireside chat: Positioning, messaging, and storytelling: how PMM and enablement make it stick
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11:30
Momentum by GTM
Panel: Choosing and sequencing GTM motions: a decision framework
Vijay Swaminathan, Senior Director, GTM Strategy and Operations, Databricks
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12:15
Momentum by GTM
The GTM launch playbook: Aligning teams, tools, and timing for market impact
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14:30
Momentum by GTM
Predicting the switch: VOC in the age of AI
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15:00
Momentum by GTM
Real-time enablement: AI coaching, roleplays, and deal support during launch
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16:00
Momentum by GTM
From adoption to expansion: building a repeatable NRR engine
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16:30
Momentum by GTM
Lessons learned: turning launch data into the next-quarter GTM plan
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Get your ticket

and prepare to Expand

Is your Customer Success strategy built to scale with the ever-evolving demands of modern GTM motions?

Join us in San Francisco for a day of discussion and networking and get the knowledge you need to drive adoption, expansion, and retention at scale.

• Pressure-test your customer growth strategies with frameworks shared by top CS and GTM leaders.

• Align product adoption and customer expansion with business outcomes and prove CS impact to executives across the org.

• Optimize automation and AI to scale customer success without adding headcount.

San Francisco
January 21, 2026

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