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January 21, 2026
San Francisco

Why
attend?

Build your network, sharpen your customer success strategy, and discover how top GTM teams - from CS to sales, RevOps, and product marketing, are winning today.

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Hear why attendees

love our summits...

Watch previous
event highlights...

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Structuring a unified customer success org: Integrating operations, support, and services

Ariel Lieberman, Director of Client Success at Statista

Feedback loops and balancing different customer touchpoints

Frank Murphy, Director, Customer Success at Cisco

The human touch: Reinventing customer connections in a digital age

Brittany Casey, Director, Customer Engagement at Docusign

What our
attendees say...

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What you’ll get

out of the summit

  • Honest conversations about what’s working, what’s not, and how CS leaders can own and elevate their GTM responsibilities to drive measurable impact.

  • Actionable frameworks, templates, and techniques you can bring back to the office, plus space to reflect, ask questions, and workshop your GTM strategy with peers for scaled success.

  • Join talks from our co-located events on GTM, Revenue Ops, Sales Enablement and Product Marketing to customize (and maximize) your learning experience.

Join the summit and

discover how to...

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Break the cycle

Step away from the daily grind. Get the insights you need to stay ahead of the competition and keep up to date with key industry trends.

Collaborate

Whether you’re looking for a mentor or your next hire, bring your team, expand your network, and build lasting connections within the community.

Earn a pay raise

CS professionals who've attended a conference to further their L&D earn 22% more than those haven't attended a professional L&D event.*

January 21, 2026
San Francisco

Expand by Customer Success Collective

Agenda
at a glance

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Testimonials
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Use storytelling to clearly demonstrate value at every stage of customer journey, driving deeper adoption and accelerating expansion.

Value storytelling

Product Marketing Manager

Level up your predictive analytics strategy to streamline operations, identify expansion opportunities, and optimize touchpoints.

Expand with AI

Product Marketing Manager

Discover how CS can move beyond a support function to the driver of the go-to-market engine, influencing acquisition, retention, and growth strategies.

From post-sale to GTM partner

Product Marketing Manager

Testimonials
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Explore frameworks for positioning CS as a revenue-driving function in boardrooms and leadership conversations.

Executive buy-in

Product Marketing Manager

Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.

Optimize onboarding

Product Marketing Manager

Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.

Strategies to scale

Product Marketing Manager

Elevate your GTM playbook
for scaled success

Expand doesn’t stop at customer success. Your pass unlocks access to the entire go-to-market ecosystem happening under the same roof.

Jump between sessions, meet leaders who shape every part of the customer journey, and bring your wider team to learn side-by-side. Five summits, one ticket.

Jan 21, 2026
Launch powered by Product Marketing Alliance
Palo Alto

More info →

Jan 21, 2026
Momentum powered by Go-To-Market Alliance
Palo Alto

More info →

Jan 21, 2026
Optimize powered by Revenue Operations Alliance
Palo Alto

More info →

Jan 21, 2026
Catalyst powered by Sales Enablement Collective
Palo Alto

More info →

Jan 21, 2026
Expand powered by Customer Success Collective
Palo Alto

More info →

Our Stats

75+

Speakers

400+

Attendees

80%

Senior management

250+

Companies

January 21, 2026
San Francisco

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your brochure

Get an in-depth breakdown of what you can expect from the summit, download your brochure today.

Know you want to join us but need a little help getting budget sign-off? Don’t worry, we’ve done the hard work for you, use our customizable convince the boss letter to accelerate your approval process.

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Join the
conversation

Join 100,000+ passionate CS enthusiasts across the globe to exchange ideas, attend local meet-ups, get answers to your questions, and find new job opportunities. Join the community.

Got a question?

Speak to the team

Want to discuss large group discounts, or just find out more about the summit? We're a friendly bunch - get in touch.

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