Summit recap
Customer Success Festival
Chicago 2023
Early bird sale ongoing
Save $200
Until July 5, 2024
Watch previous
event highlights...
Structuring a unified customer success org: Integrating operations, support, and services
Ariel Lieberman, Director of Client Success at Statista
Feedback loops and balancing different customer touchpoints
Frank Murphy, Director, Customer Success at Cisco
The human touch: Reinventing customer connections in a digital age
Brittany Casey, Director, Customer Engagement at Docusign
Our Stats
75+
Speakers
400+
Attendees
80%
Senior management
250+
Companies
What our
attendees say...
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“Fantastic format and opportunities to network and share best practices. Amazing people, I really enjoyed the event!"
Sr. Director, Customer Success, Microsoft
Attendee Testimonial
Agenda
at a glance
Use storytelling to clearly demonstrate value at every stage of customer journey, driving deeper adoption and accelerating expansion.
Value storytelling
Product Marketing Manager
Level up your predictive analytics strategy to streamline operations, identify expansion opportunities, and optimize touchpoints.
Expand with AI
Product Marketing Manager
Discover how CS can move beyond a support function to the driver of the go-to-market engine, influencing acquisition, retention, and growth strategies.
From post-sale to GTM partner
Product Marketing Manager
Explore frameworks for positioning CS as a revenue-driving function in boardrooms and leadership conversations.
Executive buy-in
Product Marketing Manager
Optimize complex onboarding sequences to immediately deliver real value to your customers to reduce early-stage churn.
Optimize onboarding
Product Marketing Manager
Learn to scale and structure your CS function for high-performance and manage the shift to become a revenue-driving function.
Strategies to scale
Product Marketing Manager
Watch our past
summits while you wait
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A snapshot of
our speakers...
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Highlights
from last year
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