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Gary
Van Vrancken
Director, Customer Success
ID.me
Gary Van Vrancken is the Director, Customer Success at ID.me. Prior to that he was at Zeni, responsible for customer success, and onboarding. 15 plus years in leading teams in the Ad Tech, Mar tech, and HR Tech Space. He's been fortunate to work at public companies and start-ups. In each stop Gary has had the pleasure of growing teams, scaling operations, developing OKRS, KPIs, and revenue generation. His core values are enabling teams to grow professionally while being customer centric
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21 January 2026 13:30 - 14:15
Panel | Scaling and expanding customer success: The AI advantage
AI has transformed how Customer Success teams scale, predict outcomes, and drive expansion - but are you keeping up? Join this panel of industry leaders as they reveal how AI is enabling smarter customer engagement, faster onboarding, and personalized growth strategies at scale. Discover the tools, tactics, and frameworks that top-performing teams use to expand impact without burning out. Learn what’s working, what’s next, and what you can’t afford to ignore if you want to stay ahead in the age of AI. Walk away with actionable insights that will supercharge your team, unlock hidden opportunities, and elevate your customer success strategy. Missing this could mean falling behind in the race to scale and expand.