Expansion isn’t just about renewals or upsells - it’s about creating real, measurable impact for your customers and your business. In this session, Haille Trimboli, Associate Director, Customer Success at Harvard Business Impact Enterprise, will guide you through the art and science of communicating value that truly resonates. You’ll discover how to connect your product or service to what matters most for your customers, frame conversations around outcomes instead of features, and transform every touchpoint into a strategic opportunity for growth. Whether you’re looking to deepen relationships, accelerate customer adoption, or unlock untapped revenue, this session will equip you with practical strategies, frameworks, and real-world examples to make your value visible - and irresistible. Don’t miss this chance to learn how to speak the language of expansion, build unshakable trust, and turn every conversation into a catalyst for success.