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Harita
Salvi
Senior Director, Global Customer Success
Jumpcloud
Harita is a seasoned Sr. Director of Customer Success with 14 years of expertise in enhancing customer experiences, nurturing teams, and driving strategic growth. Her dynamic blend of executive leadership, client relationship prowess, and innovative thinking has created customer-centric cultures that thrive. Throughout her career, Harita has navigated the intricate landscape of customer success, guiding C-level executives with decisive leadership, integrity, and a sense of urgency. She has led global teams of diverse talents, fostering 'inspire and empower' cultures that propel excellence. Harita is passionate about redefining the customer success landscape through thought leadership. Whether it's introducing automated QBRs, leveraging data-driven insights, or pioneering cross-functional collaboration, Harita believe in pushing boundaries to deliver results that matter.
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21 January 2026 13:30 - 14:15
Panel | Scaling and expanding customer success: The AI advantage
AI is transforming how Customer Success teams scale, predict outcomes, and drive expansion - but are you keeping up? Join this panel of industry leaders as they reveal how AI is enabling smarter customer engagement, faster onboarding, and personalized growth strategies at scale. Discover the tools, tactics, and frameworks that top-performing teams use to expand impact without burning out. Learn what’s working, what’s next, and what you can’t afford to ignore if you want to stay ahead in the age of AI. Walk away with actionable insights that will supercharge your team, unlock hidden opportunities, and elevate your customer success strategy. Missing this could mean falling behind in the race to scale and expand.