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Jen
Gussman
Director, Customer Success Account Management
Microsoft
Jen Gussman is a seasoned customer success leader known for transforming CSM teams from reactive, task-oriented support units into proactive, value-focused partners. As Director, Customer Success Account Manager at Microsoft, she drives measurable outcomes and long-term impact for state and local government clients. Previously at Planet, Jen spearheaded strategic initiatives that tightly aligned customer engagement with business value, enabling teams to unlock and quantify impact at every stage. Her “special sauce” lies in building scalable frameworks that empower CSMs to anticipate needs, deliver insights, and clearly demonstrate ROI. Above all, Jen is a people-first leader who fosters a culture of belonging, support, and authenticity.
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21 January 2026 15:45 - 16:30
Panel | The revenue side of CS: Renewal and expansion strategies that work
Customer Success is no longer just about satisfaction - it’s about driving revenue. Join this panel of CS leaders as they share proven strategies for maximizing renewals, accelerating expansion, and turning customer relationships into predictable growth. Learn how top-performing teams identify opportunities, communicate value, and execute playbooks that actually work. Walk away with actionable insights to strengthen retention, boost expansion, and make your CS organization a true revenue driver. Missing this session could mean leaving growth - and money - on the table.