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Kelsey
Kearns
Head of Customer Success, Rockerbox
DoubleVerify
Kelsey Kearns is Head of Customer Success at Rockerbox (now DoubleVerify), where she leads the teams responsible for Implementation, Support, and Account Management across the company’s customer base. She has played a central role in scaling Rockerbox’s post-sales organization to meet the needs of fast-growing consumer brands, building the strategies, processes, and partnerships that drive adoption, retention, and expansion. Before Rockerbox, Kelsey worked in management consulting with KPMG and BCG, bringing a strategic lens to customer challenges that now informs her approach to SaaS growth and customer success leadership. She is passionate about building teams that blend operational excellence with trusted client partnerships, and about elevating Customer Success as a revenue-driving function.
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21 January 2026 13:30 - 14:15
Panel | Scaling and expanding customer success: The AI advantage
AI is transforming how Customer Success teams scale, predict outcomes, and drive expansion - but are you keeping up? Join this panel of industry leaders as they reveal how AI is enabling smarter customer engagement, faster onboarding, and personalized growth strategies at scale. Discover the tools, tactics, and frameworks that top-performing teams use to expand impact without burning out. Learn what’s working, what’s next, and what you can’t afford to ignore if you want to stay ahead in the age of AI. Walk away with actionable insights that will supercharge your team, unlock hidden opportunities, and elevate your customer success strategy. Missing this could mean falling behind in the race to scale and expand.