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Mary
Lee
Vice President, Customer Success
Global Relay
Mary is the Vice President of Customer Success at Global Relay, a compliance company that provides archiving and surveillance of electronic communications for regulated industries including tech, pharma, finance, retail, and law firms. With over 20 years of experience, Mary started her career in management consulting leading teams at PWC and IBM Consulting and led customer success and professional services organizations across various tech start ups including data visualization, route optimization/delivery, and no-code applications. Mary has three kids and graduated from Duke University with a dual major in Public Policy and Economics. She has her MBA from the Haas School of Business at UC Berkeley.
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21 January 2026 13:30 - 14:15
Panel | Scaling and expanding customer success: The AI advantage
AI has transformed how Customer Success teams scale, predict outcomes, and drive expansion - but are you keeping up? Join this panel of industry leaders as they reveal how AI is enabling smarter customer engagement, faster onboarding, and personalized growth strategies at scale. Discover the tools, tactics, and frameworks that top-performing teams use to expand impact without burning out. Learn what’s working, what’s next, and what you can’t afford to ignore if you want to stay ahead in the age of AI. Walk away with actionable insights that will supercharge your team, unlock hidden opportunities, and elevate your customer success strategy. Missing this could mean falling behind in the race to scale and expand.