Name: Nick Thomas | Expand by Customer Success Collective | San Francisco
Start: 2026-01-21T08:00:00.000Z
End: 2026-01-21T08:00:00.000Z
Location: South San Francisco Conference Center

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Nick

Thomas

Head of North American Customer Solutions

AWS

Nick Thomas is a technology leader and executive with over 20 years of experience building teams, driving business growth, and launching next-generation platforms. Currently leading customer success at AWS (Amazon Web Services) driving innovation and customer outcomes with Tier-1 Telco, media & entertainment, video game, and sports customers. In addition to leading customer success, Nick drives customer adoption strategy across generative AI, migration/modernization, business analytics, and business intelligence to measure customer health. Prior to Amazon, Nick led content strategy and commercial partnerships at Rovio Entertainment (makers of Angry Birds) launching a next-gen mobile game streaming platform. Nick’s career in technology and games began in the early 2000’s as Founder/CEO of Somatone Interactive, a creative service provider credited hundreds of game titles.

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21 January 2026 13:30 - 14:15

Panel | Scaling and expanding customer success: The AI advantage

AI has transformed how Customer Success teams scale, predict outcomes, and drive expansion - but are you keeping up? Join this panel of industry leaders as they reveal how AI is enabling smarter customer engagement, faster onboarding, and personalized growth strategies at scale. Discover the tools, tactics, and frameworks that top-performing teams use to expand impact without burning out. Learn what’s working, what’s next, and what you can’t afford to ignore if you want to stay ahead in the age of AI. Walk away with actionable insights that will supercharge your team, unlock hidden opportunities, and elevate your customer success strategy. Missing this could mean falling behind in the race to scale and expand.