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Paul
Kelley
Director of Customer Success
EarnIn
Paul is a customer-obsessed GTM leader dedicated to bringing life-changing technologies to underserved markets and driving customer-led growth. He is currently Director of Customer Success, B2B at EarnIn, and has previously held senior leadership roles at Lucidworks and SessionM, where he focused on scaling customer success programs and maximizing client value. Paul combines strategic vision with hands-on expertise to enable business growth, customer outcomes, and long-term partnerships.
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21 January 2026 15:45 - 16:30
Panel | The revenue side of CS: Renewal and expansion strategies that work
Customer Success is no longer just about satisfaction - it’s about driving revenue. Join this panel of CS leaders as they share proven strategies for maximizing renewals, accelerating expansion, and turning customer relationships into predictable growth. Learn how top-performing teams identify opportunities, communicate value, and execute playbooks that actually work. Walk away with actionable insights to strengthen retention, boost expansion, and make your CS organization a true revenue driver. Missing this session could mean leaving growth - and money - on the table.