Scaling Customer Success doesn’t always mean scaling headcount - but how do you expand impact without overloading your team? In this session, Tony Gulley, Director of CS & Strategic Operations at EliseAI, will share practical strategies for reaching more customers, driving outcomes, and delivering exceptional experiences while keeping your team lean. Discover how to leverage AI and automation, optimize workflows, and implement processes that allow your CS organization to operate efficiently at scale. Tony will also provide real-world examples and actionable frameworks that help teams prioritize high-value activities, maximize resources, and create consistent, measurable impact. Whether you’re looking to accelerate adoption, improve retention, or unlock expansion opportunities, this session will give you the tools and insights to grow your CS reach without growing your headcount.