SpeakersAgendaWhy attendPartnersVenue
Locations ▼
Text here
Text here
Sign In
Register
SpeakersAgendaWhy attendPartnersVenue
Locations ▼

Get invited

Register

Request to partner

Register now

Event starts in:
17

days :

19

: hours :

13

minutes

53

until early bird pricing ends

October 30, 2025
Hyatt Regency Sydney
161 Sussex Street
Sydney

View the
agenda

Don't forget, your ticket also gives you full access to the co-located Sales Enablement Summit too.

Sponsor

Download brochure

Get your ticket

What's on
October 30
October 30
October 30
08:00
Exhibition & Networking
Welcome breakfast & networking
See the details
09:00
Main stage
Chairperson opening remarks
Navneeth Thomas, Head of Client Success, Smokeball
See the details
09:15
Main stage
Fireside chat: Lifecycle-driven CX - From first touch to lasting impact
Deshin Pillay, Director, Customer Success, Oracle
Vignesh Shanmugam, Director, Customer Success, Oracle
See the details
09:45
Main stage
Unlocking potential of AI for Customer Success
See the details
10:15
Exhibition & Networking
Coffee break
See the details
10:45
Main stage
Driving customer value: Comparing outcomes across CS models
Rajie Naicker, Regional Vice President Customer Success, Darktrace
See the details
11:15
Main stage
Fireside chat: Beyond the account - Understanding the customer ecosystem for sustainable success
Matthieu Sors, Director Customer Success, Delivery & Transformation, Planview
Tanya Quach, Director of Customer Success, Planview
See the details
11:45
Main stage
Interactive roundtable discussions
John Hannan, Global Director, Customer Success, BMC Helix
Catherine Ballantyne, APAC Director, Customer Success, GitLab
Magui Labouze, Head of Customer Success, Wolters Kluwer
Lorenzo Serva, Senior Manager, Customer Success APAC, Dynatrace
See the details
12:30
Exhibition & Networking
Lunch break
See the details
13:30
Main stage
Panel: The ROI conversation - Customer success as a revenue engine
Poorva Bhardwaj, Head of Customer Success, APAC, Miro
Berenice Bory, Head of Client Success, Bazaarvoice
Andrew Carrick, Vice President, Customer Success, Ideagen
Ashish Mehta, Customer Success Manager, Cornerstone
See the details
14:15
Main stage
Reducing churn, driving retention: Strategies for sustainable growth
Malika Siyali, Vice President of Customer Success, OneAdvanced
See the details
14:45
Main stage
Scaling CS: What we learned from supporting low-touch revenue
Gabrielle Dracopoulos, Head of Customer Success, Employment Hero
See the details
15:15
Exhibition & Networking
Coffee break
See the details
15:45
Main stage
Panel: CS x SE collab: Turning customer insights into enablement action
Katrina Lopez, GTM Proframs & Enablement Lead, Oracle
Natalie Drummond, Head of Customer Success, REA Group
See the details
16:30
Main stage
Interactive workshop: Using customer feedback to identify upsell and cross-sell opportunities
Stephanie Brown, Area Vice President, Customer Success, SailPoint
See the details
17:00
Main stage
Chairperson closing remarks
Navneeth Thomas, Head of Client Success, Smokeball
See the details
17:00
Exhibition & Networking
Happy hour hosted by Customer Success Collective
See the details

Get your

summit ticket

We’re bringing together the brightest minds in customer success for a day of unrivalled networking, learning, and discussion so you can:

- Transform your customer success function into a key revenue-driver.

- Leverage the latest AI tools & emerging tech to amplify your output.

- Meet a local network of CS pros and join candid discussions that continue well beyond the summit.

- Prove your strategic value & embed customer-centricity across your org.

Sydney
October 30, 2025

Save AUD $400

Useful links

Contact us

Privacy

made with Acara

Join the conversation