November 06, 2025
Doltone House - Jones Bay Wharf
Level 3, 26-32 Pirrama Road
Sydney
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agenda
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What's on
November 06
November 06
November 06
08:00
Exhibition & Networking
Welcome breakfast & networking
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09:00
Main stage
Chairperson opening remarks
Nihar Vasa, Head of Customer Success APAC
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09:15
Main stage
Unlocking potential of AI for Customer Success
Rajiv Ranjan, Customer Success Director, Oracle
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09:45
Main stage
Fireside chat: Predictive analytics for customer retention
Faith Chaza, Director of Customer Experience (Customer Support & Technical Success), Deckard Technologies
Revathi Venkatraman, RVP, Customer Success, APAC, Slack
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10:15
Main stage
Speed networking
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10:30
Main stage
Fireside chat: Customer journey mapping; Advanced techniques for mapping and optimizing customer journeys
Lorenzo Serva, Senior Manager, Customer Success APAC, Dynatrace
Kaitlyn Brown, Customer Success Director, HiBob
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11:00
Exhibition & Networking
Coffee break
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11:30
Main stage
Strategies for managing growth and expansion alongside customer retention
Lindsey Hanson, Customer Success Director, Plexus
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12:00
Main stage
Success Hub Strategy - Maximize your offshoring strategies and service global markets from APJ
Rajiv Ranjan, Customer Success Director, Oracle
Megan Kennedy, Head of Customer Success Hub APJ, Dayforce
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12:30
Exhibition & Networking
Lunch break
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13:30
Main stage
Psychological Safety in Customer Success: Embracing Unique Edges for Success
Erin Rangi, Global Head of Customer Success, Local Measure
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14:00
Main stage
Fireside chat: Building a culture of customer success across your organization
Natalie Barrett, VP, Customer Success & Experience - APAC, Dynatrace
Michael Bunker, Senior Manager of Customer Success, Dynatrace
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14:30
Exhibition & Networking
Coffee break
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15:00
Main stage
Gamification in customer success: Using game elements to enhance customer engagement
Navneeth Thomas, Head of Client Success, Smokeball
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15:30
Main stage
Panel: AI and machine learning revolutionizing customer success
Ali Memon, Senior Customer Success Manager, Adobe
Ben Nicastri, Customer Success Team Lead, HiBob
Andrew Szmytka, Head of Customer success, Gloat
Ashish Mehta, Customer Success Manager, Cornerstone
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16:30
Main stage
Chairperson closing remarks
Nihar Vasa, Head of Customer Success APAC
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17:15
Exhibition & Networking
Happy hour networking drinks
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Get your ticket for
the summit
Weāre bringing together the brightest minds in customer success for two days of unrivalled networking, learning, and discussion so you can:
- Implement impactful customer success tactics into your strategy.
- Leverage the latest industry trends & emerging tech to amplify reach.
- Meet mentors & build a local network within our global community.
- Show strategic value and embed a customer-centric mindset.
Event
location
Hilton Denver City Centre
1701 California Street, 80202 Denver, United States
Doltone House - Jones Bay Wharf
Doltone House Jones Bay Wharf is a unique heritage venue situated on a restored finger wharf on the foreshore of Sydney Harbourās Pyrmont. A spectacular decking area offers outstanding views of the Harbour Bridge, city skyline and Darling Harbour.
Level 3, 26-32 Pirrama Road
2009
Sydney
Australia
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