Sign In
Register

Get invited

Register now

Event starts in:
78

days :

20

: hours :

0

minutes

36

until Early Bird pricing ends

October 30, 2025
Sydney

View the
agenda

Sponsor

Download brochure

View full summit page

What's on
October 30
October 30
October 30
08:00
Exhibition & Networking
Welcome breakfast & networking
09:00
Main stage
Chairperson opening remarks
09:15
Main stage
Fireside chat: Lifecycle-driven CX - From first touch to lasting impact
Deshin Pillay, Director, Customer Success, Oracle
Vignesh Shanmugam, Director, Customer Success, Oracle
09:45
Main stage
Unlocking potential of AI for Customer Success
10:15
Exhibition & Networking
Coffee break
11:00
Main stage
Fireside chat: Customer journey mapping; Advanced techniques for mapping and optimizing customer journeys
Kaitlyn Brown, Customer Success Director, HiBob
11:30
Main stage
Strategies for managing growth and expansion alongside customer retention
Lindsey Hanson, Customer Success Director, Plexus
12:00
Main stage
Success Hub Strategy - Maximize your offshoring strategies and service global markets from APJ
Megan Kennedy, Head of Customer Success Hub APJ, Dayforce
12:30
Exhibition & Networking
Lunch break
13:30
Main stage
Panel: The ROI conversation - Customer success as a revenue engine
Poorva Bhardwaj, Head of Customer Success, Miro
Rodrigo Urrutia, Customer Success Director, Mendix
14:15
Main stage
Building a culture of customer success across your organization
14:45
Main stage
Gamification in customer success: Using game elements to enhance customer engagement
15:15
Exhibition & Networking
Coffee break
15:45
Main stage
Panel: CS x SE collab: Turning customer insights into enablement action
16:30
Main stage
Interactive workshop: Using customer feedback to identify upsell and cross-sell opportunities
17:00
Main stage
Chairperson closing remarks
17:00
Exhibition & Networking
Happy hour networking drinks

Get your ticket

for the summit

We’re bringing together the brightest minds in customer success for two days of unrivalled networking, learning, and discussion so you can:

- Implement impactful customer success tactics into your strategy.

- Leverage the latest industry trends & emerging tech to amplify reach.

- Meet mentors & build a local network within our global community.

- Show strategic value and embed a customer-centric mindset.

Sydney
October 30, 2025

Save $400

Event
location

Hilton Denver City Centre

1701 California Street, 80202 Denver, United States

See venue

Button

Useful links

Contact us

Privacy

made with Acara

Join the conversation