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Event starts in:
73

days :

4

: hours :

55

minutes

53

until Early Bird pricing ends

October 30, 2025
Sydney

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agenda

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What's on
October 30
October 30
October 30
08:00
Exhibition & Networking
Welcome breakfast & networking
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09:00
Main stage
Chairperson opening remarks
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09:15
Main stage
Fireside chat: Lifecycle-driven CX - From first touch to lasting impact
Deshin Pillay, Director, Customer Success, Oracle
Vignesh Shanmugam, Director, Customer Success, Oracle
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09:45
Main stage
Unlocking potential of AI for Customer Success
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10:15
Exhibition & Networking
Coffee break
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11:00
Main stage
Fireside chat: Customer journey mapping; Advanced techniques for mapping and optimizing customer journeys
Kaitlyn Brown, Customer Success Director, HiBob
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11:30
Main stage
Strategies for managing growth and expansion alongside customer retention
Lindsey Hanson, Customer Success Director, Plexus
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12:00
Main stage
Success Hub Strategy - Maximize your offshoring strategies and service global markets from APJ
Megan Kennedy, Head of Customer Success Hub APJ, Dayforce
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12:30
Exhibition & Networking
Lunch break
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13:30
Main stage
Panel: The ROI conversation - Customer success as a revenue engine
Poorva Bhardwaj, Head of Customer Success, Miro
Rodrigo Urrutia, Customer Success Director, Mendix
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14:15
Main stage
Building a culture of customer success across your organization
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14:45
Main stage
Gamification in customer success: Using game elements to enhance customer engagement
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15:15
Exhibition & Networking
Coffee break
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15:45
Main stage
Panel: CS x SE collab: Turning customer insights into enablement action
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16:30
Main stage
Interactive workshop: Using customer feedback to identify upsell and cross-sell opportunities
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17:00
Main stage
Chairperson closing remarks
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17:00
Exhibition & Networking
Happy hour networking drinks
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Get your

summit ticket

We’re bringing together the brightest minds in customer success for two days of unrivalled networking, learning, and discussion so you can:

- Implement impactful customer success tactics into your strategy.

- Leverage the latest industry trends & emerging tech to amplify reach.

- Meet mentors & build a local network within our global community.

- Show strategic value and embed a customer-centric mindset.

Sydney
October 30, 2025

Save $400

Event
location

Hilton Denver City Centre

1701 California Street, 80202 Denver, United States

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