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Locations ā–¼

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November 06 & 07, 2024
Doltone House - Jones Bay Wharf
Level 3, 26-32 Pirrama Road
Sydney

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What's on
November 06
November 07
November 06
November 06
08:00
Exhibition & Networking
Welcome breakfast & networking
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09:00
Main stage
Chairperson opening remarks
Nihar Vasa, Head of Customer Success APAC
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09:15
Main stage
Unlocking potential of AI for Customer Success
Rajiv Ranjan, Customer Success Director, Oracle
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09:45
Main stage
Fireside chat: Predictive analytics for customer retention
Faith Chaza, Director of Customer Experience (Customer Support & Technical Success), Deckard Technologies
Revathi Venkatraman, RVP, Customer Success, APAC, Slack
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10:15
Main stage
Speed networking
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10:30
Main stage
Fireside chat: Customer journey mapping; Advanced techniques for mapping and optimizing customer journeys
Lorenzo Serva, Senior Manager, Customer Success APAC, Dynatrace
Kaitlyn Brown, Customer Success Director, HiBob
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11:00
Exhibition & Networking
Coffee break
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11:30
Main stage
Strategies for managing growth and expansion alongside customer retention
Lindsey Hanson, Customer Success Director, Plexus
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12:00
Main stage
Success Hub Strategy - Maximize your offshoring strategies and service global markets from APJ
Rajiv Ranjan, Customer Success Director, Oracle
Megan Kennedy, Head of Customer Success Hub APJ, Dayforce
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12:30
Exhibition & Networking
Lunch break
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13:30
Main stage
Psychological Safety in Customer Success: Embracing Unique Edges for Success
Erin Rangi, Global Head of Customer Success, Local Measure
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14:00
Main stage
Fireside chat: Building a culture of customer success across your organization
Natalie Barrett, VP, Customer Success & Experience - APAC, Dynatrace
Michael Bunker, Senior Manager of Customer Success, Dynatrace
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14:30
Exhibition & Networking
Coffee break
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15:00
Main stage
Gamification in customer success: Using game elements to enhance customer engagement
Navneeth Thomas, Head of Client Success, Smokeball
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15:30
Main stage
Panel: AI and machine learning revolutionizing customer success
Ali Memon, Senior Customer Success Manager, Adobe
Ben Nicastri, Customer Success Team Lead, HiBob
Andrew Szmytka, Head of Customer success, Gloat
Ashish Mehta, Customer Success Manager, Cornerstone
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16:30
Main stage
Chairperson closing remarks
Nihar Vasa, Head of Customer Success APAC
See the details
17:15
Exhibition & Networking
Happy hour networking drinks
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November 07
08:00
Exhibition & Networking
Welcome breakfast & networking
See the details
09:00
Main stage
Chairperson opening remarks
Navneeth Thomas, Head of Client Success, Smokeball
See the details
09:15
Main stage
Navigating the future of customer success & mastering preference management
Derek Bell, Director of Customer Success & Marketing, Marketing Cube
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09:45
Main stage
Reimagining how to align customer success value with C-suite
Akash Singh, Former Head of Customer Success, APJ (webMethods, StreamSets), IBM
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10:15
Main stage
Networking roundtable discussions: Churn management
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11:00
Exhibition & Networking
Coffee break
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11:30
Main stage
Living what you sell in customer success
Stuart Breagan, Senior Customer Success Manager, LinkedIn
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12:00
Main stage
Precision targeting: The power of customer segmentation in customer success
Andriy Chernyuk, Director of Customer Success, Learnworlds
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12:30
Exhibition & Networking
Lunch break
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13:30
Main stage
Panel: Future trends in customer success, exploring the next wave of customer success innovations
Emily Garza, Head of Customer Engagement, Unit21
Holly Adu-Kissi, Director of Customer Success
Yadon Moses, Head of Customer Success | APAC, Relativity
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14:15
Main stage
SaaS customer success strategies: Best practices for software as a service companies
David Chilver, Director of Customer Success, Sitetracker
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14:45
Main stage
Chairperson closing remarks
Navneeth Thomas, Head of Client Success, Smokeball
See the details

Get your ticket for

the summit

Weā€™re bringing together the brightest minds in customer success for two days of unrivalled networking, learning, and discussion so you can:

- Implement impactful customer success tactics into your strategy.

- Leverage the latest industry trends & emerging tech to amplify reach.

- Meet mentors & build a local network within our global community.

- Show strategic value and embed a customer-centric mindset.

Sydney
November 06 - 07, 2024

Register now

Event
location

Hilton Denver City Centre

1701 California Street, 80202 Denver, United States

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Doltone House - Jones Bay Wharf
Doltone House Jones Bay Wharf is a unique heritage venue situated on a restored finger wharf on the foreshore of Sydney Harbourā€™s Pyrmont. A spectacular decking area offers outstanding views of the Harbour Bridge, city skyline and Darling Harbour.
Level 3, 26-32 Pirrama Road
2009
Sydney
Australia

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