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Event starts in:
41

days :

6

: hours :

48

minutes

56

until early bird pricing ends

October 30, 2025
Sydney

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agenda

Don't forget, your ticket also gives you full access to the co-located Sales Enablement Summit too.

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What's on
October 30
October 30
October 30
08:00
Exhibition & Networking
Welcome breakfast & networking
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09:00
Main stage
Chairperson opening remarks
Nihar Vasa, Head of Customer Success APAC
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09:15
Main stage
Fireside chat: Lifecycle-driven CX - From first touch to lasting impact
Deshin Pillay, Director, Customer Success, Oracle
Vignesh Shanmugam, Director, Customer Success, Oracle
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09:45
Main stage
Unlocking potential of AI for Customer Success
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10:15
Exhibition & Networking
Coffee break
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10:45
Main stage
Driving customer value: Comparing outcomes across CS models
Rajie Naicker, Regional Vice President Customer Success, Darktrace
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11:15
Main stage
Fireside chat: Beyond the account - Understanding the customer ecosystem for sustainable success
Matthieu Sors, Director Customer Success, Delivery & Transformation, Planview
Tanya Quach, Director of Customer Success, Planview
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11:45
Main stage
Interactive roundtable discussions
John Hannan, Global Director, Customer Success, BMC Helix
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12:30
Exhibition & Networking
Lunch break
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13:30
Main stage
Panel: The ROI conversation - Customer success as a revenue engine
Poorva Bhardwaj, Head of Customer Success, Miro
Rodrigo Urrutia, Customer Success Director, Mendix
Berenice Bory, Head of Client Success, Bazaarvoice
Andrew Carrick, Vice President, Customer Success, Ideagen
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14:15
Main stage
Gamification in customer success: Using game elements to increase customer engagement
Navneeth Thomas, Head of Client Success, Smokeball
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14:45
Main stage
Scaling CS: What we learned from supporting low-touch revenue
Gabrielle Dracopoulos, Head of Customer Success, Employment Hero
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15:15
Exhibition & Networking
Coffee break
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15:45
Main stage
Panel: CS x SE collab: Turning customer insights into enablement action
Katrina Lopez, GTM Proframs & Enablement Lead, Oracle
Natalie Drummond, Head of Customer Success, REA Group
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16:30
Main stage
Interactive workshop: Using customer feedback to identify upsell and cross-sell opportunities
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17:00
Main stage
Chairperson closing remarks
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17:00
Exhibition & Networking
Happy hour hosted by Customer Success Collective
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Get your

summit ticket

We’re bringing together the brightest minds in customer success for a day of unrivalled networking, learning, and discussion so you can:

- Transform your customer success function into a key revenue-driver.

- Leverage the latest AI tools & emerging tech to amplify your output.

- Meet a local network of CS pros and join candid discussions that continue well beyond the summit.

- Prove your strategic value & embed customer-centricity across your org.

Sydney
October 30, 2025

Save AUD $400

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