Akash is the founder of Portfolia, an independent advisory helping investors and SaaS leadership teams make better enterprise software decisions, before and after the deal. On the customer success side, he works as a fractional CS leader, building the operating models, renewal discipline and expansion strategies that move NRR. He brings more than 20 years of enterprise software leadership across IBM, Adobe, Dynatrace, Software AG and Telstra, spanning 11 countries in Asia Pacific and Japan. At Software AG (now part of IBM), he built the APJ customer success vision and team from the ground up. He drove adoption across multiple products, navigated enterprise compliance challenges and aligned GTM culture with CS to exceed NRR targets. Akash was named in the Customer Success Collective’s Top 24 CS Leaders of 2024. Outside work, he runs meetups that bring together Sydney’s customer success community.