Name: Andrew Carrick | Customer Success Summit | Sydney
Start: 2025-10-29T13:00:00.000Z
End: 2025-10-29T13:00:00.000Z
Location: TBA

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Andrew

Carrick

Vice President, Customer Success

Ideagen

Andrew is a highly focused, dynamic and motivated executive commercial leader with more than a decade of senior executive experience leading large teams in sales, marketing, customer success, professional services & operations across Asia Pacific. He has led teams in Australia, New Zealand, Singapore, Hong Kong, Malaysia, India, Japan & the Philippines.

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30 October 2025 13:30 - 14:15

Panel: The ROI conversation - Customer success as a revenue engine

Customer Success is no longer just about retention - it's a critical driver of revenue growth, expansion, and long-term value. In this panel, industry leaders explore how organizations are measuring and maximizing the ROI of Customer Success. From increasing customer lifetime value to driving upsell opportunities and reducing churn, discover how top teams are transforming Customer Success into a true revenue engine. Learn what metrics matter, what strategies work, and how to align success with bottom-line impact.