Andrew is a seasoned leader with over 20 years of experience as both a practitioner in the industries he now supports and a leader in Customer Success. As one of the early practitioners of Customer Success in Australia, Andrew pioneered the function when it was primarily seen in large companies, helping introduce and shape its role within start-ups and scale-ups. He has led initiatives across diverse environments, specialising in customer retention, growth, and building high-performing teams (both remote and onsite). With a specialisation in the JAPAC region, Andrew has a deep understanding of the cultural and business nuances that shape successful customer engagement. His background includes SaaS, HR, payroll, and recruitment, delivering innovative solutions for SMB, mid-market, and enterprise companies globally. Andrew has also managed Agile squads across Europe and the Americas, further enhancing his ability to drive success in a variety of markets. Andrew is passionate about leading people to become future leaders and believes in the value Customer Success and Customer Experience can deliver as growth engines for companies. By applying tailored strategies to local environments, Andrew helps his teams and businesses navigate complex challenges and unlock long-term success.