Arent van der Schatte Olivier is Head of Customer Success for APAC at Prometheus Group, where he is leading the development and scale of the Customer Success organisation across the APAC region. With more than 20 years of customer-facing experience, including 16 years at SAP, Arent has built and led Customer Success teams across Australia, New Zealand, Japan, Netherlands, UK and the broader APAC and EMEA region. At SAP, he led a team of 23 Customer Success professionals across ANZ and also served as Acting General Manager of Customer Success for APAC, leading an organisation of more than 70 CSMs and five CS Market Unit leaders across the region. At Prometheus Group, Arent is focused on establishing and building a scalable Customer Success model across a diverse portfolio of enterprise customers, bringing together customer adoption, value realisation, retention, commercial growth and executive engagement. A major focus of his current role is evolving Customer Success from a traditional relationship function into one that has clear accountability for both customer outcomes and commercial performance.