Sign In
Register

Request to partner

Register

Call to action
Your text goes here. Insert your content, thoughts, or information in this space.
Button

Back to speakers

Ashish
Mehta
Customer Success Manager
Cornerstone
Ashish Mehta is an accomplished Growth Customer Success Manager with 15+ years of diverse experience spanning client management, retention and growth across academia, private, not-for-profit and government sectors. As a lifelong learner, curious about the emerging trends in learning and workforce development, Ashish has worked in the SaaS, learning and talent management space with start-up, scale-up and mature organizations and held various roles spanning across Strategy, Client Engagement, Project management and Learning Design. He specializes in developing and executing strategic customer success initiatives for enterprise clients, ensuring long-term customer satisfaction and delivering impactful business outcomes. With a background in both established corporations and fast-paced startups, Ashish excels at aligning business goals with customer needs through a hands-on, strategic approach. His passion for driving exceptional customer experiences is matched by his ability to foster long-term client partnerships, ensuring sustainable success for both customers and businesses. Ashish moved to Australia earlier this year from The Netherlands, where he advised enterprise customers, including Fortune 500 companies, that were Headquartered across Europe and Africa.
Button
29 October 2026 10:15 - 10:45
Navigating through the transformation of the CS role: State of CS report
Customer Success is being reshaped by changing customer expectations, revenue pressure, and evolving operating models. In this interactive session, Ashish will explore how the CS role is transforming through the lens of the State of CS report, highlighting the culture, capability, and structural shifts teams need to make to stay effective. Rather than treating the report as static research, the session will use its findings as a starting point for discussion, inviting attendees to compare global trends with the realities of their own teams and markets. Key takeaways: - How the CS role is evolving across today’s business environment - Key findings from the State of CS report - Culture and capability shifts CS teams need to make - Where global trends align or clash with APAC realities - Interactive discussion on how CS leaders can navigate the transformation