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Ashish
Mehta
Customer Success Manager
Cornerstone
Ashish Mehta is an accomplished Growth Customer Success Manager with 15+ years of diverse experience spanning client management, retention and growth across academia, private, not-for-profit and government sectors. As a lifelong learner, curious about the emerging trends in learning and workforce development, Ashish has worked in the SaaS, learning and talent management space with start-up, scale-up and mature organizations and held various roles spanning across Strategy, Client Engagement, Project management and Learning Design. He specializes in developing and executing strategic customer success initiatives for enterprise clients, ensuring long-term customer satisfaction and delivering impactful business outcomes. With a background in both established corporations and fast-paced startups, Ashish excels at aligning business goals with customer needs through a hands-on, strategic approach. His passion for driving exceptional customer experiences is matched by his ability to foster long-term client partnerships, ensuring sustainable success for both customers and businesses. Ashish moved to Australia earlier this year from The Netherlands, where he advised enterprise customers, including Fortune 500 companies, that were Headquartered across Europe and Africa.
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29 October 2026 13:30 - 14:15
Panel | The CS revenue ledger: Proving impact in GRR, NRR, and expansion
CS leaders are expected to own a bigger share of the revenue number, but proving that impact in terms the CFO and board actually trust is still a struggle for most teams. This panel brings together CS leaders to talk through how they build a credible revenue story, from GRR and NRR to expansion, and defend it when budgets get questioned. Key learnings: - Choosing the right metrics: GRR vs. NRR vs. expansion, and what each actually proves - Connecting CS activity to revenue outcomes without overstating attribution - Building a reporting cadence the CFO and board will actually read - What to do when the numbers don't back up the story you want to tell