Customer Success is being reshaped by changing customer expectations, revenue pressure, and evolving operating models. In this interactive session, Ashish will explore how the CS role is transforming through the lens of the State of CS report, highlighting the culture, capability, and structural shifts teams need to make to stay effective. Rather than treating the report as static research, the session will use its findings as a starting point for discussion, inviting attendees to compare global trends with the realities of their own teams and markets. Key takeaways: - How the CS role is evolving across today’s business environment - Key findings from the State of CS report - Culture and capability shifts CS teams need to make - Where global trends align or clash with APAC realities - Interactive discussion on how CS leaders can navigate the transformation