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Ben
Nicastri
Customer Success Team Lead
HiBob
Ben Nicastri is a seasoned Customer Success professional currently serving as a Customer Success Team Lead at HiBob in Sydney, Australia. With over two years at HiBob, he has progressed from Customer Success Manager to Senior Customer Success Manager before assuming his current role. Ben also contributes to the Customer Success community through his involvement with Customer Success Australia Meetup as a board member and contributor. His extensive background includes significant tenures at Humanforce as a Customer Success Manager and at ACM Parts in various managerial positions, showcasing his dedication to continuous improvement and customer support excellence
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06 November 2025 15:30 - 16:30
Panel: AI and machine learning revolutionizing customer success
Join our expert panel as they explore the transformative role of AI and machine learning in enhancing customer success. This discussion will delve into how these advanced technologies can be integrated to predict customer needs, personalize experiences, and drive proactive engagement. Our panelists will share real-world examples and insights on overcoming challenges in implementation, ensuring data accuracy, and maximizing the impact of AI-driven strategies. Attendees will gain valuable knowledge on harnessing AI and machine learning to boost customer satisfaction, retention, and overall success. Donā€™t miss this opportunity to learn from industry leaders about the future of customer success in the age of AI.