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Berenice
Bory
Head of Client Success
Bazaarvoice
Berenice is the Head of Client Success at Bazaarvoice, where she leads a high-performing team of eight Customer Success Managers across enterprise, retail, mid-market, and SMB segments in Australia and India. A core member of the APAC Leadership team, she plays a key role in shaping and executing the region’s strategic objectives. Berenice owns the APAC Client Success OKR strategy, driving initiatives around churn forecasting, renewals, client advocacy, and partner engagement. She is known for building strong relationships both externally with key clients and internally across functions and regions.
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30 October 2025 13:30 - 14:15
Panel: The ROI conversation - Customer success as a revenue engine
Customer Success is no longer just about retention - it's a critical driver of revenue growth, expansion, and long-term value. In this panel, industry leaders explore how organizations are measuring and maximizing the ROI of Customer Success. From increasing customer lifetime value to driving upsell opportunities and reducing churn, discover how top teams are transforming Customer Success into a true revenue engine. Learn what metrics matter, what strategies work, and how to align success with bottom-line impact.