Catherine is a Customer Success executive leader and Non-Executive Director with a strong track record in building ground-up capability for global start-ups, as well as transforming customer success organisations for mature enterprises. Catherine’s experience includes the transformation of VMware’s APJ professional services business to a Customer Success model, uniting a geographically dispersed team to increase adoption and consumption. In previous roles, she built go-to-market engines from scratch for US start-ups Tealium and Marketo. Catherine began her career teaching computers and maths in an East End London school, before transitioning to corporate in CRM consulting with Oracle and subsequently IBM in client services before moving to the world of hypergrowth start-ups. Her ability to combine strategic and tactical leadership with experience right across the end-to-end sales lifecycle to build enduring Customer Success relationships has earned her a reputation as a thought leader in the Customer Success arena, presenting across the APJ region. Catherine holds a Master of Leadership degree, a Bachelor Science in Mathematics and Computing, is a member of the Australian Institute of Company Directors and a founding member of the Customer Success Executive Circle. She champions diversity as a driver of business innovation and has developed strong networks and mentorship opportunities for women in technology.