Catherine Ballantyne serves as APJ Director of Customer Success at GitLab, bringing over 30 years of transformative leadership to the software industry. With extensive experience at premier technology companies including Oracle, VMware, Tealium, and Adobe Marketo, she has established herself as a strategic visionary in customer success and enterprise technology solutions. Catherine is a passionate advocate for diversity, serving as Executive Sponsor of Women in Customer Success and on the DIB Global Council at GitLab. Her thought leadership includes published articles that explore the intersection of customer success and artificial intelligence, offering insights on "Customer Success 2.0" and enterprise customer data strategy. Her work on ML/AI readiness demonstrates expertise in translating complex technical concepts into actionable business strategies.