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Catherine
Ballantyne
APAC Director, Customer Success
GitLab
Catherine Ballantyne serves as APJ Director of Customer Success at GitLab, bringing over 30 years of transformative leadership to the software industry. With extensive experience at premier technology companies including Oracle, VMware, Tealium, and Adobe Marketo, she has established herself as a strategic visionary in customer success and enterprise technology solutions. Catherine is a passionate advocate for diversity, serving as Executive Sponsor of Women in Customer Success and on the DIB Global Council at GitLab. Her thought leadership includes published articles that explore the intersection of customer success and artificial intelligence, offering insights on "Customer Success 2.0" and enterprise customer data strategy. Her work on ML/AI readiness demonstrates expertise in translating complex technical concepts into actionable business strategies.
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30 October 2025 09:45 - 10:15
Unlocking potential of AI for Customer Success
In an era where customer expectations are higher than ever, leveraging AI for customer success can be a game-changer. This keynote explores the transformative power of artificial intelligence in enhancing customer experience, driving retention, and boosting satisfaction. Discover how AI-driven insights can personalize interactions, automate support, and predict customer needs with unprecedented accuracy. Learn from real-world examples and innovative strategies that demonstrate how AI can unlock new levels of efficiency and value in your customer success operations. Join us to understand the potential of AI to revolutionize your approach to customer success and stay ahead in a competitive landscape.