David is a dynamic leader, offering a unique perspective shaped by his experiences as both a client in Enterprise and a leader in a start-up. He established and led the customer success function in APAC and Japan for Dropbox managing teams that provided consultative support to 100’s of customers throughout the engagement lifecycle and renewals for APJ.
David draws on 20 years of project and program management experience. This helps his teams better understand the customers view point, when engaging in change initiatives that reshape their professional landscapes.
01 November 2024 10:15 - 11:00
Panel: Being more human in a digital world
Explore the evolving landscape of being more human in a digital world with our expert panelists.
They'll discuss the delicate balance between technological advancements and the human touch in customer interactions.
Join us to uncover insights on promoting diversity of thought in customer-facing teams, empowering them to embrace humanity in digital engagement.
The conversation will also touch on metrics, data privacy, and ethics, providing a holistic view of the challenge and promise of a human-centric approach in the digital age.