Elise is a senior Customer Success leader with extensive experience helping enterprise organisations maximise value from SaaS and people technology platforms. She currently serves as Senior Director, Customer Success at Korn Ferry, leading strategic customer engagement initiatives focused on adoption, retention, and business outcomes. Previously, she held customer success leadership roles at Smartsheet, Jedox, Qualtrics, and pymetrics, where she partnered with large enterprise customers to drive technology adoption, strengthen executive relationships, and deliver measurable business impact. Elise is known for her customer-centric approach, strategic mindset, and ability to build trusted partnerships that support long-term customer success.