Name: Georgia Watson | Customer Success Summit | Sydney
Start: 2025-10-29T13:00:00.000Z
End: 2025-10-29T13:00:00.000Z
Location: Hyatt Regency Sydney

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Georgia

Watson

Enablement Leader

IBM

Georgia Watson is an Enablement Leader dedicated to fostering inclusion and transforming skills and culture to optimize performance. Georgia has experience delivering transformative learning to IBM teams and clients across the technology, government, and education sectors across Australia, Europe, Africa, and the Middle East. Committed to helping individuals and businesses grow, Georgia and her team have garnered accolades for driving business results through innovative Enablement and Learning approaches. Now back in her home country, Georgia leads Enablement for IBM Australia and New Zealand. Georgia continues her quest for work, life, and family balance, enjoys playing superheroes with her sons, or hiding from them while trying to sneak in some yoga.

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30 October 2025 15:45 - 16:30

Panel: CS x SE collab: Turning customer insights into enablement action

Presented jointly by Customer Success Collective and Sales Enablement Collective, this panel explores the powerful impact of aligning Customer Success with Sales Enablement. Learn how leading teams are transforming real customer insights - like feedback, usage patterns, and success metrics - into targeted enablement strategies that drive more relevant sales conversations, improve retention, and accelerate revenue growth. Join experts from both communities as they share practical frameworks, cross-functional wins, and actionable takeaways for turning insight into impact.